System of Action

Reading Ambitiously 9-5-25

The System of Record is the “what”. Your CRM holds customer data, your ERP tracks inventory, and your financial system records transactions. The System of Action is the “how”. Your email plat...

Reading Ambitiously 9-5-25

Capturing all of this intent is challenging, but using it effectively to yield good results through agentic automation is another hurdle. Agents succeed when they’re given the right balance of context...

Reading Ambitiously 9-5-25

Companies are deploying Generative AI broadly but not seeing the gains they expected. A recent Salesforce study revealed that leading AI agents achieve only 58% success rates in single-turn busines...